Terms of Service

By creating an account or sending a submission through our endpoint, you agree to these terms. If you are agreeing for a company, you are confirming you have authority to bind it.

These terms work together with the Privacy Policy, the Acceptable Use Policy, and, where you handle personal data of people in the EU or UK, the Data Processing Agreement.

WebForms receives HTTP form submissions at an endpoint we give you, filters them for spam, stores them, and forwards them to destinations you configure: email, Slack, Notion, Airtable, webhooks, and others.

We may add, change, or remove features. If we remove something you depend on, or make a breaking change to the submission API, we will give you at least 30 days notice by email.

Keep your credentials and API keys secret. Anything done with your keys is treated as done by you. Tell us promptly at help@webforms.to if you think a key has leaked, and rotate it from the dashboard.

You must be at least 16 to hold an account, and you must give accurate registration details.

The Acceptable Use Policy is part of these terms. In short: do not use WebForms to send spam, to harvest data deceptively, to attack anyone, or to break the law. We can suspend an account that does.

You own everything you and your form respondents put into WebForms. We claim no ownership of it.

You grant us the narrow licence we need to actually run the service: to store your submissions, process them for spam, and transmit them to the destinations you configured. That licence exists so we can deliver your mail, and for nothing else. It ends when you delete the data.

You can export your submissions at any time while your account is active.

You decide what your forms ask for, so you are responsible for having a lawful basis to collect it, for showing your own privacy notice where required, and for obtaining consent where the law demands it. We cannot do this for you, because we cannot see the context your form sits in.

The Free plan includes 300 submissions per month and costs nothing. Paid plans are billed in advance, monthly or yearly, through our payment processor.

• Yearly plans are charged up front and work out cheaper per month.
• Quotas reset each billing month. Unused submissions do not roll over.
• Go over quota and we will tell you rather than silently dropping submissions. Sustained overage means upgrading or throttling.
• Taxes are added where required by your jurisdiction.

Cancelling. Cancel any time from the dashboard. You keep paid features until the end of the period you already paid for, then drop to Free. We do not prorate refunds for a partial month, but if you cancel a yearly plan within 14 days of first purchase, email help@webforms.to and we will refund it.

Price changes. We will give 30 days notice by email before changing what you pay. Your existing yearly term is honoured at the price you bought it.

We may suspend or close an account that breaks these terms, that is being used to harm others, that has not paid, or where we are required to by law. Where the situation allows it we will warn you first and give you a chance to fix it. For serious abuse, particularly anything that puts our sending reputation or other customers at risk, we act immediately.

You can close your account whenever you want. On closure we delete your data as described in the Privacy Policy.

We work hard to keep the ingest endpoint up, because a form that silently fails is worse than no form. But the service is provided as is, and we do not offer a contractual uptime guarantee on Free, Pro, or Agency plans. A custom agreement can include one.

Planned maintenance that could interrupt ingest will be announced in advance where practical.

To the extent the law allows, our total liability to you for any claim relating to WebForms is limited to what you paid us in the 12 months before the claim. If you are on the Free plan, that figure is zero, which is a real limitation you should weigh before putting critical data through a free tier.

We are not liable for indirect or consequential loss, including lost profits, lost business, or lost data, except where the law does not permit us to exclude it.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected.

If someone brings a claim against us because of how you used WebForms, for example because you collected data you had no right to collect, you agree to cover the reasonable costs of defending it.

We may update these terms. For material changes we will email account holders at least 30 days before they take effect. Continuing to use WebForms after that means you accept the new version. If you do not, cancel before it starts and we will refund the unused portion of any prepaid term.

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction. If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory consumer law in your own country.

Questions about these terms: help@webforms.to